June 26, 2020
At Beaverton Pet Clinic, the health and safety of our patients, clients and staff are our highest priority. As those of you who have visited BPC since March 18 have experienced, this has meant curbside service during the COVID-19 crisis. We’ve learned a lot over the last 3 months and have worked with our team to make some changes to our process that will improve safety and the overall experience for your pet, you and our team.
What does this mean for you? Beginning on Monday, June 29, we will be transitioning from parking-lot pet transfer to a lobby drop-off process. The clinic is still closed to the public; however we will have a designated drop-off area just inside the entry doors.
- Masks are REQUIRED for all people during pet drop-off and pick-up. We have some disposable masks available but ask that you wear your own if possible.
- Only 1 person will be allowed into the entrance/exit area.
How will the process work? Upon arrival, the text check-in procedure will remain the same. Once we’re ready for your pet, we’ll text you again with instructions to approach the front doors, where we’ll have designated red circles for you to wait on the sidewalk. A staff member will meet you there, open the door and direct you to either the carrier drop-off table or a dog leash hook mounted to the wall. Once you exit and the door is safely closed, the staff member will take your pet to their appointment.
Your pet’s appointment will proceed the same way it has with curbside, with the staff and/or doctor communicating with you by phone as you wait in the parking lot.
Once your pet’s appointment is complete, depending on the type of appointment we’ll either bring your pet to your vehicle or text you that we’re ready for you to approach the door again. A technician will meet you there, open the door and have you collect your pet just inside the door. In either situation the technician will also provide any medications or products to go home.
- DO NOT approach or wait at the door until instructed to do so.
Why the change? Safety is our highest priority, and this change will allow us to keep your pet, you and our staff safer during transitions. The biggest improvement will be in safety for your pet; shifting the transfer of your pet from outdoors to securely within the entry area eliminates our biggest safety concerns. Nervous pets will be reassured as they are escorted by a family member through the parking lot into the clinic. The new process will also enable you and our staff to maintain 6’ of social distance more consistently and prevent our staff from entering your vehicle’s interior space.
We’re also hoping this change streamlines the overall experience and eliminates some bottlenecks that have slowed down appointment times.
If you are disabled or physically limited, we are happy to make individual arrangements for you. Please address this when booking your appointment so we can make notes in your appointment and ensure we are prepared for your arrival.
May 1, 2020
Per a conversation between the Governor’s office and veterinary leaders including the Oregon Veterinary Medical Association on Wednesday, April 29, and clarification from the Oregon Health Authority received today, veterinary care providers are now included in the framework to resume elective and non-urgent procedures as long as we follow guidelines for the preservation of Personal Protective Equipment (PPE).
What does this mean for your pet’s procedure?
We are contacting all clients who had scheduled procedures that were canceled to give these patients the first option to reschedule. Spay and neuter surgeries will be prioritized first, followed by preventive dental procedures. We are rescheduling these on a first-response basis, so if you receive a call from us please answer or call us back as soon as possible!
Due to the Governor’s March Executive Order 20-21 halting non-urgent procedures, we had to reduce our capacity to perform anesthesia procedures. We are now working on increasing capacity, but for the next few weeks we will have limited availability for inpatient appointments. After we reschedule all canceled procedures, we will contact clients on our waitlist, again prioritizing spay and neuter since these are time-sensitive procedures in some cases.
If you would like to be placed on the waitlist, give us a call. If you are not on the waitlist we will not be able to schedule your appointment at this time, so placing your name on the list is the best way to ensure your appointment gets booked as soon as possible.
Thank you for your patience and understanding as we adapt to this constantly changing situation!
April 28, 2020
Can elective and non-urgent veterinary procedures resume now?
Since the Governor’s announcement last week about resuming non-urgent human medical procedures we’ve been hearing this question a lot.
The answer is not yet.
Governor Kate Brown held a press conference on Thursday, April 23 to announce a framework for lifting her order to delay non-urgent medical procedures. Human medical facilities that can meet new requirements for coronavirus safety and preparedness, including Personal Protective Equipment (PPE), will be able to resume non-urgent procedures on Friday, May 1.
Veterinary procedures are not included in the framework that the Governor announced. The Oregon Veterinary Medical Association is working with the Governor’s office to outline when we will be able to resume scheduling procedures like spay and neuter and preventive dentistry. Some answers are expected this week, and we will relay the information to you as soon as we have clear direction from the state.
April 24, 2020
The CDC announced on Wednesday, April 22 that 2 pet cats in New York State tested positive for SARS-CoV-2. While concerning, what we know is that these cats contracted the virus from people, and there is no information suggesting that pets can transmit the virus to people. And the good news for both cats is that they had only mild symptoms and are expected to fully recover… read on
April 15, 2020
EFFECTIVE IMMEDIATELY: Mandatory Curbside Service at Beaverton Pet Clinic
Dear Beaverton Pet Clinic family, clients and pets,
We ask for your patience while we all lead the charge to protect our community and staff from COVID-19 spread. Veterinary care is an essential service to our community so we must take proactive measures. We assure you that we will remain open to care for your pet at this time, and are taking these precautions to protect our staff so they can continue to provide this vital care.
1. Only Beaverton Pet Clinic Staff are allowed inside the building.
2. Upon arrival in our parking lot, you will notice a sign in each client parking spot with our phone number 503-648-1643 to call with a space number.
3. Upon receipt of your call we will check you in as quickly as possible using the number on your parking space.
4. Please remain in your car outside the hospital and a staff member will come to you with your food or prescriptions if here for pickup, or to retrieve your pet for appointments and services.
5. If you are not feeling well or may have been exposed to COVID-19, please request a healthy friend or family member to transport your pet to the hospital on your behalf.
6. We will do our best to coordinate your visit from outside the hospital, including real time exams with you on the phone and providing follow-up instructions and taking payments.
We are all working together to prevent the spread of COVID-19 in our community and to protect our ability to serve you and keep you and our staff safe during this pandemic.
Thank you for your patience and understanding,
The Doctors & Staff of Frontier Veterinary Hospital
March 15, 2020
We expect to maintain regular business hours and see and treat patients as usual. This includes preventive care, dental care, surgery, illness and urgent/emergency care. In order to do this safely, we have updated our already strict cleanliness standards, and implemented new options for clients to maintain social distancing practices. We are working with our talented staff to innovate ideas that support you and them during this unprecedented time.
Clients are welcome to use our many hand washing stations and hand sanitizer dispensers throughout the hospital.
BPC offers paid sick leave and PTO to our staff, so staff experiencing any symptoms of illness will stay home, in keeping with CDC guidelines for workplace risk reduction.
We also ask our clients experiencing any symptoms to stay home. Call us if your pet needs veterinary care and we will work with you to problem solve.
March 1, 2020