What are you doing to make BPC a safe and healthy place?
My pet has an appointment tomorrow. What should I expect?
First off, please understand that this may seem like a lot of information, but in practice it’s really quite easy and allows us to provide the safest and smoothest experience for your pet, you and our staff.
Check your email! Upon booking an appointment, we send you an email with information about the curbside process and a questionnaire crafted by your veterinarian to help optimize your experience.
The next thing to keep in mind is that curbside appointments are not drop offs. You must stay in the parking lot during your pet’s exam unless previously approved by a doctor. There will be an additional fee if your pet is dropped off without express approval from a doctor.
When you arrive at the clinic give us a call on our main phone number 503-646-6101 or 503-619-9843 and we’ll check you in and send a staff member to your car to collect your pet. Please note that only the pet receiving treatment will be brought into the hospital and that if you have multiple pet appointments we will likely bring them in one at a time.
- Cat Visits: Cats MUST be in a carrier. Please remain in your car. When a technician comes to collect your pet tell them where your pet is located within your car, and allow them to open the designated door to collect the carrier.
- Dog Visits: Small dogs in carriers will follow the same instructions as cats above. For leashed dogs, please exit your car and remove your dog from the vehicle under leashed control. When the technician comes to collect your dog they will apply 2 BPC leashes while you maintain control of your dog using your leash. Once our technician has control using our leashes, they will request that you remove your leash and keep it.
Once your pet is in the hospital, your veterinarian will do an exam (just like when you’re in the room with us) and the doctor will give you a call – please be ready to answer your phone! We’ll talk about your concerns, discuss a treatment plan and go over the estimated costs.
After completing any agreed-upon treatments, we’ll call you again to discuss any at home care instructions and complete payment via phone. Then we’ll bring your pet and any medications, food, etc outside to your car.
My pet has a surgery/dental procedure scheduled. What should I expect?
I just need to pick up some medication/food. Can I still do that?
Absolutely! For medication refills, make sure you have called ahead a minimum of 48 hours prior so we have your prescription ready to pick up. For food purchases, it’s a good idea to call ahead and make sure we have the food you’re looking for in stock. When you arrive, call us at 503-646-6101 or 503-619-9843 and a CSR will take payment by phone, and then bring your food or medications to your car. If you prefer to have your prescriptions shipped to you, we can either mail them from BPC (shipping is the cost of a prepaid USPS small flat rate box) or you can order from our online pharmacy.
I called to schedule my pet’s [preventive dental cleaning, spay or neuter, nail trim, etc] and was told you weren’t doing these procedures. Why and when will I be able to schedule?
As you’ve probably heard, there is a shortage of Personal Protective Equipment (PPE) for our human healthcare workers, including masks, gloves, and other medical supplies. The state of Oregon has mandated that we postpone elective procedures and preserve our stock of PPE in case it’s needed for human medicine and for urgent/emergency procedures on our patients. Elective procedures include preventive dental cleanings, spay/neuter surgeries, and any procedure that can be postponed without causing your pet pain or health risk.
In addition to this, to minimize unnecessary exposure to our entire BPC family, we are postponing certain elective treatments, including nail trims (learn to trim your dog’s nails at home here!), weight checks, etc. However, all medically necessary treatments are still available, so if your pet is experiencing pain because of overgrown nails or needs to be weighed to monitor a health condition please call us!
We can still provide preventive care exams and vaccines, but if you’d prefer to hold off that’s absolutely ok. We often catch underlying health conditions during routine exams, so if you’ve noticed any changes in your pet’s appetite, thirst, behavior, etc. give us a call and we can schedule a curbside appointment with your veterinarian.
Unfortunately there is no way to accurately predict a timeline for when we will be able to resume these procedures, but we will absolutely notify everyone as we learn more.
Money is tight right now. What if my pet has an emergency?
Care Credit is a medical-only (both for humans and pets!) credit card that offers a variety of low-interest and extended payment plans. They have an excellent acceptance rate, so even if your credit isn’t perfect you may be approved. Many of our staff have Care Credit, even if they haven’t used it yet, because it provides peace of mind that they will be prepared in case of an emergency. For this reason we strongly recommend you apply for Care Credit proactively online here BEFORE you need it.